كوسة

Return & Refund Policy

At Nabatat Farm, we are committed to delivering the freshest, highest-quality produce directly to your door. Because our products are perishable by nature, we are unable to accept physical returns after delivery.
We Do Accept Complaints In The Following Cases:
• Product received damaged, spoiled, or not fit for consumption
• Wrong item delivered (completely different from what was ordered)
• Significant quantity shortfall.
• Order not delivered at all.

How To Report An Issue:
Contact us within 24 hours of receiving your order with clear photos of the affected product. Reach us via WhatsApp or email (details below).
Our team will respond within 2 business hours.

Resolution options: product replacement in the next delivery, store credit, or full refund — depending on the case.


We are not able to accept complaints submitted after 24 hours of delivery or for issues resulting from improper storage on the customer's side.